💬 Support & FAQ

Ayra — Video Player for Kids

📱 Getting Started

How do I add local videos?

Open Ayra, go to your playlist, and tap the Add Video button. You can select videos from your device's photo library or files. Videos stay on your device — nothing is uploaded anywhere.

How do I import a YouTube playlist?

To import a YouTube playlist:

  1. Find the YouTube playlist you want to import
  2. Copy the playlist URL or ID
  3. In Ayra, tap Add Playlist → YouTube Import
  4. Paste the URL and tap Import

Ayra fetches the playlist via RSS feed — no YouTube account or login required.

What are emoji playlists?

Emoji playlists let you organize videos with fun emoji icons instead of boring text names. Kids can recognize their favorite playlists by the emoji — like 🦕 for dinosaur videos or 🎵 for music!

🔐 Parental Controls

How do unlock methods work?

When Guided Mode is active, kids can't exit the player without solving an unlock challenge. You can choose from 4 methods:

You can change the unlock method anytime in Settings.

What is Guided Mode?

Guided Mode locks the player so your child can only watch the videos you've selected. They can't browse, exit to other apps, or skip past your set limits. Perfect for screen time you feel good about.

What is DND (Do Not Disturb) Mode?

DND Mode prevents notifications and interruptions while your child is watching. No pop-ups, no calls breaking through — just uninterrupted viewing.

What are skip limits?

Skip limits let you control how many times your child can skip to the next video. This encourages them to actually watch what's playing instead of endlessly flipping through videos.

🔧 Troubleshooting

A video won't play

Try these steps:

I forgot my PIN / pattern

Delete and reinstall the app to reset all settings, including your unlock method. Since Ayra stores everything locally and collects no data, a reinstall gives you a fresh start. You will need to re-add your playlists.

YouTube playlist import isn't working

Make sure:

Some very large playlists may take a moment to load.

The app is crashing

Still need help?

We're happy to assist!

Email Support